Customer Logistics includes Customer Operations and Distribution. Customer Logistics is the direct link between our customers’ supply chains and ours – it is the “moment of truth” when we either meet or fail our customers’ expectations. The role of Customer Logistics is to drive 100% successful delivery from Cadbury to the customer, and to work with sales colleagues and the rest of the supply chain to create and deliver customer strategy.
Our customer teams are based at Sheffield and Dublin, managing customer orders on a day to day basis, and working with customers to ensure orders are planned to meet their requirements. The distribution team work with our third party transport and warehouse providers to store, pick and despatch our products. We operate three distribution centres in the UK, one of which is managed internally, and one in Ireland, concentrating on quality, safety and successful delivery to our customers.
Graduate roles in Customer Logistics could include customer account management roles at our customer service centre in Sheffield and customer supply chain development and distribution management roles in the Midlands.
Here some examples of roles graduates have undertaken in Customer Logistics:
Customer Operations Account Manager
Distribution Centre Shift Manager
Programme Management Office - Project Manager